Diyixian Anlai has an honor to receive several awards during the past 6 months. It indicated that our outstanding services are satisfactory and reliable. Let us recall them.

Inbound Contact Centre of the Year (Off-shore) Outbound Contact Centre of the Year (Outsourced)

Support and Service Quality – the Key to Success

Different companies have different business concerns in different moment. In the final analysis, the capability to tap new resources and economize on expense are what companies are keen on, especially in this financial “ice-age”. In 2008 Q3, one of Diyixian’s Business Partners – Cyber Universal Network Consultant (CyberUNC) (www.cyberunc.com) worked closely with Diyixian to provide one-stop consultation and solution for one of their clients – a Hong Kong-based fashion retail company to achieve the above goals.

CyberUNC mainly provides professional IT technical consultancy services, including business systems development, system program design & development, network design & management, servers management, deployment & maintenance, websites and email system storage, etc. Diyixian’s high support standard and great flexibility for tailor-made solution make a perfect match with CyberUNC's solution and end-user's complicated solution needs can be fulfilled.

Customer Background
The end-user is a Hong Kong-based fashion chain stores established in 1999, carrying many famous brands from Europe and Japan . There are around thirty stores located in different areas in Hong Kong and all need to connect to the Point of Sales (POS) server with real time figure update. It is not hard to imagine that connection availability and good service support are very important to the deployment and ongoing live-run.

Situation
System-wise:
The company’s old POS system didn’t support real time figure update, and also was not user friendly to their staff in the shops as well as their technical support team. Therefore a user friendly and scalable POS system, which supports real time figure update, was what they are looking for.

Network-wise:
The network solution subscribed before was a self-managed closed network connections installed in each shop. After a few months, problems became to surface: 8x5 hotline support services, bad customer services support and low network service level. Improvement is badly needed.

The Solutions
myPOS (www.mypos.hk), the 1st web-based online point-of-sales system, was proposed and adopted successfully because of: 1) easy and fast deployment, 2) easy support and maintenance, 3) flexibility for access from everywhere through Internet and 4) state-of-the-art SMS real-time figure report for management team.

For network side, Diyixian provided the OneVPN Retail solution – a MPLS IPVPN solution customized for retail industry, which connected all shops and main office together with high security level. Furthermore, client is satisfied with Diyixian’s 7x24 hotline support and professional network services.

End-user is now planning to open more and more shops in Hong Kong and CyberUNC and Diyixian will continue to work closely to provide best-of-breed total solutions with high service level to the customer.