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In 2008 Q4, one of Diyixian’s Business Partners – Netsolutions Limited (Netsolutions) (www.netsolutions.com.hk), a well established Internet solutions consultant engaged with Diyixian to provide a total ICT solution to one of its customers, which aims to improve the efficiency of communications. Netsolutions is dedicated to providing world-class IT services at affordable price with their experienced, friendly staff. Their solutions include industrial-strength network and server hardware system integration together with a wide range of offers in web application and hosting services.
Customer Background
The end-user is a
Hong Kong
based garment manufacturer with a factory located in
China
, specializing in design and production of garment products exporting to many countries all over the world. As the company continues to expand, communications between staff, customers and partners by means of email, phone calls, and company website are important.
Situation
Using IDD to contact their clients worldwide from their
China
office was one of their major expenses. For their internal staff, a Voice over IP (VoIP) system with a poor network quality kept making them frustrated, so many of them continue to use IDD to make internal call. Secondly, many of their customers complained that no response was given after their email orders had been sent for long time, but in fact none of their staff received such emails. The cause of this problem cannot be found in hardware or software aspects.
Furthermore, the customer wants to dramatically improve the cost effectness for reaching new customers worldwide. Traditional means like cold calls or fax were cost-ineffective. They want to publicize their company image and product through more efficient means.
The Solutions
As IT consultant, Netsolutions checked all related parts of existing solutions, and discussed with customer management to know what they concerned and expected. Finally, the following solutions were proposed by Netsolutions and Diyixian:
- Diyixian MPLS VPN connection between their offices, which is a high quality network connection for their VoIP, ERP systems and file transfer systems. As the VoIP quality was improved, calls from their
China
office can now experience similar quality as in their
Hong Kong
office and enjoy the same low IDD rates.
- Server Colocation in Diyixian Hong Kong Data Centre, for their web server and email server. After hosting in our HK Data Center, complaints from customers about email failure were greatly reduced.
- Website designed and managed by Netsolutions, which they can now publish news of their company in their website for their worldwide potential customers.
After deployment of the total solutions, end-user was satisfied with the communications improvement, as well as the cost saving and new business opportunities.
In the next phase, customer is considering IPPBX and Video Conferencing solution to further improve their communication efficiency, Netsolutions and Diyixian will continue to do our best to support customer needs.
If you have any enquiry about Diyixian’s ICT solutions or its partner’s network solution & consultancy services, please contact your Account Manager or our Sales Hotline at 2187 7688.
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