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The Hilton Hotels Corporation is an international chain of five-star hotels and resorts. With headquarters based in the
United States
, the corporation’s extensive network covers 80 countries worldwide, including more than 2,800 hotels, 475,000 rooms and more than 71,000 employees. The newly built Hilton Hotel (
Shanghai
) consists of 775 five-star rooms, whilst the Hilton Hotel (Kunshan) in
Huaqiao
International
Service
Business
Park
, comprises of 398 five-star rooms.
Hilton Hotels aims to provide world-class hotel rooms as well as superior food and beverage, meeting and banquet services. Foreign customers have a large demand of internet usage and they usually reserve accommodation through the online booking system. In addition, there is a growing need for browsing foreign websites and accessing email accounts outside of mainland
China
. Further to that is the increasing data transmission between the headquarters and the subsidiaries. To cater for all of these requirements, Hilton Hotels has to strengthen its internet equipment to reduce the workload of the Information Technology department, so that it can focus on its core business.
“Since the Beijing Olympics 2008, Hilton Hotels has been developing substantially in mainland
China
” said Bob Wu, I.T. Director of Hilton Hotel (
Shanghai
). “With the opening of Shanghai Expo 2010, the global online reservation system has begun to saturate. Therefore, Hilton Hotels needs a reliable internet service to deal with the peak period during Shanghai Expo.”
In light of this, Hilton Hotels has adopted the Internet Plus enhanced networking service of Diyixian. Catering for the global online reservation system, the network speed has been raised by 30% and internet circulation has reached 99.99%. The delay of network is also controlled within 200ms. This system effectively solves the login authentication issue and customers are more willing to use the online reservation system. As a result, the room utility rate is raised and ultimately boosts the Hilton brand image.
“After the adoption of Diyixian’s network service, Hilton experiences significant improvements in network speed and stability” said Michael Xu, I.T. Director of Hilton Hotel (Kunshan). “The newly built hotels within the region can catch up with the global online reservation system and improve the service quality. Therefore, customers enjoy the world class service of the Hilton Hotels wherever they are.”
Diyixian offered a QoS network quality guarantee to Hilton, plus the 7/24 network management monitoring and data analysis system. Diyixian gives its fullest support to Hilton Hotels, providing better-quality lodging services.
Since overseas customers have a huge demand for email services, Hilton Hotels use overseas mail and data servers for emails and data transmission. This offers various backup, fast, stable and accurate services. Eventually data transmission and sending emails will become much faster.
The Hilton Hotels also adopts Diyixian’s ONE NetTraffic to monitor, analyze and report the network flow. The intellectual IDC data centre provides 7*24*365 days non-stop network monitoring and supporting services, ensuring stable and reliable network service for customers. Diyixian has also made a QoS guarantee that all the engineers obtained CISCO Certified CCNA qualifications or above. This ensured more stable services and attained zero loss of data.
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